Terms and Conditions

Last updated: March 07th, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Country refers to: Hessen, Germany

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Suzana Ulbrich, Mainzer Landstr.239, 60326 Frankfurt am Main, Germany.

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Service refers to the Website.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Suzana Ulbrich, accessible from http://www.fm-frankfurt.de

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 21. The Company does not permit those under 21 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 50 EUR if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By phone:
  Mob.(SRB) +381 63 71 09 826
  Mob.(DE) +49 160 98 90 08 40

  By mail: P.O.Box/Postfach 19 01 95 - 60088 Frankfurt am Main

The Cyber Resilience Regulation (CRA) is an EU regulation that standardizes the cybersecurity of products with digital elements (software, hardware, IoT devices, etc.) to better protect consumers and businesses. It establishes binding security requirements for manufacturers, importers, and distributors, covering the entire product lifecycle (security by design), and includes obligations for vulnerability management and incident reporting. The regulation entered into force in December 2024, but its main application will not begin until December 11, 2027, although earlier reporting obligations will apply from September 2026.

Own electricity source covering 720 hours of enough electricity.

Where do we store our customer confidential data ? - Manly only local not connected to any outside connection or device. The server room is secured with security measurements such as the reduction of oxygen - An oxygen content below 11% in the air we breathe is extremely dangerous and quickly leads to unconsciousness, brain damage, and death, since normal air contains 21% oxygen and is considered oxygen-deficient below 19.5%, while protective measures are required below 17%.

We are using CCTV with automatic sensors to identify your IRIS and heart beat as well fingerprint and palm print solutions and weight sensors in the flooring. Due to our jamming devices ther is no mobile phone or military mobile BOS connection possible. All frequencies are disturbed.

We only use our technical expertise when we have a written order and authorization from countries, companies, authorities, consulates, or institutions requiring and requesting protection.

We do NOT use social media such as WhatsApp, Facebook, or LinkedIn for secure communication. All communication takes place exclusively in person in a secure room where frequency scanning is impossible.

Contracts, offers, and invoices are delivered and handed over personally by our own courier services. Similarly, data carriers or alternative data transmission devices are transported internationally by land, sea, or air exclusively in lead cases with extra-thick walls, shock-resistant construction, and certifications according to IP67, ATA300, and military standards.


If you wish to send us an encrypted message, you can do so at any time using our 4096-bit key.



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Website Terms and Conditions of Use

1. Terms

By accessing this Website, accessible from Website.com, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on Suzana Ulbrich's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: * modify or copy the materials; * use the materials for any commercial purpose or for any public display; * attempt to reverse engineer any software contained on Suzana Ulbrich's Website; * remove any copyright or other proprietary notations from the materials; or * transferring the materials to another person or "mirror" the materials on any other server.
This will let Suzana Ulbrich to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on Suzana Ulbrich's Website are provided “as is”. Suzana Ulbrich makes no warranties, may it be expressed or implied, therefore negates all other warranties.
Furthermore, Suzana Ulbrich does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitations

Suzana Ulbrich or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Suzana Ulbrich's Website, even if Suzana Ulbrich or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Suzana Ulbrich's Website may include technical, typographical, or photographic errors. Suzana Ulbrich will not promise that any of the materials in this Website are accurate, complete, or current. Suzana Ulbrich may change the materials contained on its Website at any time without notice. Suzana Ulbrich does not make any commitment to update the materials.

6. Links

Suzana Ulbrich has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Suzana Ulbrich of the site. The use of any linked website is at the user's own risk.

7. Site Terms of Use Modifications

Suzana Ulbrich may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Governing Law

Any claim related to Suzana Ulbrich's Website shall be governed by the laws of Country without regards to its conflict of law provisions.


The object of our company is the provision of services and consulting in the areas of facility management (FM), information technology (ICT), and security and surveillance technologies (CCTV), as well as all actions directly or indirectly serving the achievement of the company's purpose, including participation in other companies and postal services in accordance with Section 36 of the Postal Act (PostG). We hold a license from the Federal Network Agency (BNetzA) for the commercial transport of mail items in accordance with Section 6 of the Postal Act of December 22, 1997 et seq. – Issuance of a permit (license) for the transport of mail items in accordance with Section 5 of the Postal Act (PostG) – No. L4273, as well as household-related services such as (gardening, childcare, cleaning services).

Due to international changes in data protection regulations, we no longer collect or process any data from website visitors. Data is not forwarded to other companies; this website is simply a web business card with contact information for interested parties who can contact us by phone or mail. Documents are exclusively delivered and collected internationally via our own courier service.

Invoices and billing data are processed in Germany according to GoDB (German Principles of Data Access and Accounting), and email processing is handled by a confidential provider based in Berlin (DE).

EU Regulation - Chat Control

Due to the new EU regulation, we can no longer guarantee data protection security for customer data sent to us via the internet and therefore assume no liability for it as of October 1, 2025. All confidential data transmitted to us will be collected from you personally by authenticated courier drivers and returned to you. From now on, there will be no further transfer of customer confidential data – not even encrypted – as we, as a family business, no longer have control over who among the authorities and countries possesses a copy. We ask for your understanding.

Sincerely,

Suzana Ulbrich and Carsten Ulbrich (SiBE, GDPR, Data Protection Officer) - November 2025

Our web business card and its data are hosted in Belgrade, Serbia.

UNITED INTERNET DOO has been contracted for the web hosting and email communication of this web business card since December 1, 2025.

Disclaimer: Despite careful control of the content, we accept no liability for the content of external links. The operators of the linked pages are solely responsible for their content.



Office Belgrade
Mob. +381 63 7109 826

Adress:

Dienstleistungen Suzana Ulbrich
Mainzer Landstr.239
60326 Frankfurt am Main
Germany

Postanschrift/Mailing address:
Postfach 19 01 95
60088 Frankfurt am Main
Germany


VAT/USt.-ID: DE293357877


OUR DATA PROTECTION DECLARATION ACCORDING TO THE GDPR



Data Protection Declaration We are delighted by your interest in our company. Data protection is of particular importance to the management of Dienstleistungen Suzana Ulbrich. Use of the Dienstleistungen Suzana Ulbrich´s website is generally possible without providing any personal data. However, if a data subject wishes to use special services offered by our company via our website, processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the data subject's consent. The processing of personal data, such as the name, address, email address, or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection regulations applicable to Dienstleistungen Suzana Ulbrich. Through this data protection declaration, our company would like to inform the public about the nature, scope, and purpose of the personal data we collect, use, and process.
Furthermore, data subjects are informed of their rights by means of this data protection declaration.
The processing of personal data, such as the name, address, email address, or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection regulations applicable to Dienstleistungen Suzana Ulbrich. This data protection declaration aims to inform the public about the nature, scope, and purpose of the personal data we collect, use, and process.
Furthermore, data subjects are informed of their rights by means of this data protection declaration.
Dienstleistungen Suzana Ulbrich, as the data controller, has implemented numerous technical and organizational measures to ensure the most complete possible protection of personal data processed via this website. However, internet-based data transmissions can fundamentally have security vulnerabilities, meaning absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us via alternative means, such as by telephone.

Definitions

The privacy policy of Dienstleistungen Suzana Ulbrich is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easily readable and understandable for both the general public and our customers and business partners. To ensure this, we would like to explain the terminology used beforehand.
In this privacy policy, we use, among others, the following terms:

Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

- Data subject means any identified or identifiable natural person whose personal data is processed by the controller.

- Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

- Restriction of processing means the marking of stored personal data with the aim of limiting its processing in the future.

- Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.

- Controller means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its designation may be provided for by Union or Member State law.

- Processor means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller. • Recipient means a natural or legal person, public authority, agency, or other body to whom personal data is disclosed, whether a third party or not. However, authorities that may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

- A third party is a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

- Consent means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.



Name and address of the data controller

The data controller within the meaning of the General Data Protection Regulation (GDPR), other data protection laws applicable in the Member States of the European Union, and other provisions with a data protection character is:

Dienstleistungen Suzana Ulbrich, Mainzer Landstrasse 239, 60326 Frankfurt am Main, Germany, Email: info(at)fm-frankfurt.de, Website: www.fm-frankfurt.de

Name and address of the data protection officer

The data protection officer of the data controller is: Mr. Carsten Ulbrich, Dienstleistungen Suzana Ulbrich, Mainzer Landstrasse 239, 60326 Frankfurt am Main, Germany,

Email: carsten.ulbrich@posteo.de, Website: www.fm-frankfurt.de

Any data subject may contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

Any data subject may contact our data protection officer directly at any time with any questions or suggestions concerning data protection.

The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent.

You can withdraw your consent at any time.

An informal notification by email to us is sufficient.

The lawfulness of the data processing carried out before the withdrawal remains unaffected by the withdrawal.

Right to lodge a complaint with the competent supervisory authority In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the State Data Protection Commissioner of the federal state in which our company is based. A list of data protection commissioners and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability You have the right to have data that we process automatically based on your consent or in fulfillment of a contract transferred to you or to a third party in a commonly used, machine-readable format.

If you request the direct transfer of your data to another controller, this will only be done if technically feasible. SSL/TLS encryption: This site uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser's address bar changes from "http://" to "https://" and by the lock symbol in your browser's address bar. When SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion: Within the framework of applicable legal provisions, you have the right at any time to receive free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as, if applicable, the right to rectification, blocking, or deletion of this data. For this purpose, and for any further questions regarding personal data, you can contact us at any time at the address provided in the legal notice. Objection to Advertising Emails: The use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and informational materials is hereby prohibited. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

Cookies: The websites of Dienstleistungen Suzana Ulbrich use cookies. Cookies are text files that are stored on a computer system via an internet browser. Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters that allows websites and servers to identify the specific web browser in which the cookie was stored. This enables visited websites and servers to distinguish the individual browser of the data subject from other web browsers that contain different cookies. A specific web browser can be recognized and identified via the unique cookie ID.

By using cookies, Suzana Ulbrich's services can provide users of this website with more user-friendly services that would not be possible without setting cookies. A cookie allows us to optimize the information and offers on our website for the user. As mentioned above, cookies enable us to recognize users of our website. The purpose of this recognition is to make it easier for users to navigate our website. For example, a user of a website that uses cookies does not have to re-enter their login credentials every time they visit the website, because this is handled by the website and the cookie stored on the user's computer system. Another example is the shopping cart cookie in an online store. The online shop uses a cookie to remember the items a customer has placed in their virtual shopping cart.

The data subject can prevent the setting of cookies by our website at any time by adjusting the corresponding setting in their internet browser and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in their internet browser, some functions of our website may not be fully usable.

Collection of general data and information: The website of Dienstleistungen Suzana Ulbrich collects a range of general data and information each time the website is accessed by a data subject or an automated system.

This general data and information is stored in the server's log files.

The following data can be collected: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reached our website (known as the referrer), (4) the sub-pages accessed on our website by an accessing system, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system, and (8) other similar data and information that serve to prevent attacks on our IT systems.

When using this general data and information, Dienstleistungen Suzana Ulbrich does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website and its advertising, (3) ensure the long-term functionality of our IT systems and the technology of our website, and (4) provide law enforcement agencies with the information necessary for prosecution in the event of a cyberattack. This anonymously collected data and information is therefore statistically evaluated by Dienstleistungen Suzana Ulbrich, and furthermore with the aim of increasing data protection and data security in our company, in order to ultimately ensure an optimal level of protection for the personal data we process. The anonymous data from the server log files is stored separately from all personal data provided by a data subject.

Server Log Files: The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:

Browser type and version

Operating system used

Referrer URL

Hostname of the accessing computer

Time of the server request

IP address

This data is not merged with other data sources. The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Contact Form: If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions.

We will not share this data without your consent.

The processing of the data entered into the contact form is therefore based solely on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal notification via email to us is sufficient for this purpose. The lawfulness of data processing operations carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Registration on this website: You can register on our website to use additional features.

We use the data you provide only for the purpose of providing the specific offer or service for which you registered.

The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

For important changes, such as changes to the scope of services or technically necessary modifications, we will use the email address you provided during registration to inform you.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent at any time. An informal notification by email to us is sufficient. The legality of the data processing already carried out remains unaffected by the revocation.

The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Statutory retention periods remain unaffected.

Contact Options via the Website: Due to legal requirements, the website of Dienstleistungen Suzana Ulbrich contains information that enables quick electronic contact with our company and direct communication with us, including a general email address.

If a data subject contacts the data controller via email or a contact form, the personal data transmitted by the data subject will be stored automatically.

Such personal data transmitted voluntarily by a data subject to the data controller will be stored for the purpose of processing the inquiry or contacting the data subject. This personal data will not be disclosed to third parties.

Analytics Tools and Advertising: Google Analytics. This website uses functions of the web analytics service Google Analytics.

The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies."

These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR.

The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP Anonymization: We have activated the IP anonymization function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin: You can prevent the storage of cookies by adjusting your browser settings; however, please note that in this case you may not be able to fully utilize all the functions of this website. You can also prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection: You can prevent the collection of your data by Google Analytics by clicking on the following link.

An opt-out cookie will be set, which prevents the collection of your data on future visits to this website: Deactivate Google Analytics. More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Routine erasure and blocking of personal data: The controller processes and stores personal data of the data subject only for the period necessary to achieve the purpose of storage, or as long as this is provided for by the European legislator or another legislator in laws or regulations to which the controller is subject.

If the purpose of storage ceases to apply, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is routinely blocked or erased in accordance with legal requirements. ... Data Processing Agreement: We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Demographic Characteristics in Google Analytics

This website uses the "demographic characteristics" feature of Google Analytics.

This allows reports to be generated that contain information about the age, gender, and interests of website visitors.

This data comes from Google's interest-based advertising and from third-party visitor data. This data cannot be attributed to any specific person.

You can deactivate this feature at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to Data Collection."

Plugins and Tools

Google Web Fonts: This website uses web fonts provided by Google for the uniform display of fonts.

When you access a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google's servers.

This gives Google knowledge that our website was accessed via your IP address.

The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services.

This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. If your browser does not support web fonts, a standard font from your computer will be used.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

Rights of the Data Subject

Right to Confirmation - Every data subject has the right granted by the European legislator to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to exercise this right of confirmation, he or she may, at any time, contact our data protection officer or another employee of the controller.

Right of Access - Every data subject has the right granted by the European legislator to obtain from the controller, free of charge, information about his or her personal data stored at any time and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:

the purposes of the processing

the categories of personal data concerned

the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations

If possible, the planned duration for which the personal data will be stored, or, if this is not possible, the criteria for determining this duration

The existence of a right to rectification or erasure of personal data concerning them or to restriction of processing by the controller or a right to object to such processing

The existence of a right to lodge a complaint with a supervisory authority

Where the personal data are not collected from the data subject: any available information as to their source

The existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject

Furthermore, the data subject has the right to be informed whether personal data are transferred to a third country or to an international organisation.

If this is the case, the data subject has the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to exercise this right of access, they may contact our data protection officer or another employee of the controller at any time.

Right to rectification – Every data subject has the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject also has the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, they may contact our data protection officer or another employee of the controller at any time.

- Right to erasure (right to be forgotten) - Every data subject has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and where the processing is not necessary:

The personal data were collected or otherwise processed for purposes for which they are no longer necessary.

The data subject withdraws their consent on which the processing was based according to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, and there is no other legal basis for the processing.

The data subject objects to the processing pursuant to Article 21(1) GDPR, and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.

The personal data have been unlawfully processed.

The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.

- The personal data was collected in relation to information society services offered, pursuant to Article 8(1) of the GDPR.

- If one of the aforementioned grounds applies and a data subject wishes to have their personal data stored by Dienstleistungen Suzana Ulbrich deleted, they may contact our data protection officer or another employee of the controller at any time. The data protection officer of Dienstleistungen Suzana Ulbrich or another employee will ensure that the erasure request is complied with immediately. If the personal data has been made public by Dienstleistungen Suzana Ulbrich and our company is obligated as the controller pursuant to Article 17(1) GDPR to erase the personal data, Dienstleistungen Suzana Ulbrich will take reasonable steps, including technical measures, taking into account available technology and the cost of implementation, to inform other controllers processing the published personal data that the data subject has requested the erasure of all links to, or copies or replications of, such personal data from those other controllers, insofar as processing is not necessary. The data protection officer of Dienstleistungen Suzana Ulbrich or another employee will take the necessary steps in each individual case.

Right to restriction of processing – Every data subject has the right, granted by the European legislator, to obtain from the controller restriction of processing where one of the following applies:

The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.

The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.

The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.

The data subject has objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

- If one of the aforementioned conditions is met and a data subject wishes to restrict the processing of their personal data stored by Dienstleistungen Suzana Ulbrich, they may contact our data protection officer or another employee of the controller at any time.

The data protection officer of Dienstleistungen Suzana Ulbrich or another employee will then arrange for the restriction of processing.

Right to data portability - Every data subject whose personal data is being processed has the right, granted by the European legislator, to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. She also has the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, when exercising her right to data portability pursuant to Article 20(1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others. To assert the right to data portability, the data subject may contact the service provider Dienstleistungen Suzana Ulbrich at any time. Please contact the data protection officer appointed by Dienstleistungen Suzana Ulbrich or another employee.

Right to object – Every data subject has the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR.

This also applies to profiling based on those provisions.

Dienstleistungen Suzana Ulbrich will no longer process personal data in the event of an objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the purpose of establishing, exercising or defending legal claims. If Suzana Ulbrich Services processes personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning him or her for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the processing of their personal data by Suzana Ulbrich Services for direct marketing purposes, Suzana Ulbrich Services will no longer process the personal data for these purposes. Furthermore, the data subject has the right to object, on grounds relating to their particular situation, to the processing of personal data concerning them which is carried out by Dienstleistungen Suzana Ulbrich for scientific or historical research purposes or statistical purposes pursuant to Article 89(1) GDPR, unless such processing is necessary for the performance of a task carried out in the public interest. To exercise the right to object, the data subject may contact the data protection officer of Dienstleistungen Suzana Ulbrich or another employee directly. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise their right to object by automated means using technical specifications.

Furthermore, the data subject is free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise their right to object by automated means using technical specifications.

- Automated individual decision-making, including profiling – Every data subject has the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision (1) is necessary for entering into, or performing, a contract between the data subject and a data controller, or (2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is based on the data subject’s explicit consent. Where the decision (1) is necessary for entering into, or performing, a contract between the data subject and a data controller, or (2) is based on the data subject’s explicit consent, Dienstleistungen Suzana Ulbrich shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention. The data subject has the right to object to the processing of their personal data, to express their point of view, and to contest the decision. If the data subject wishes to assert rights relating to automated decision-making, they may contact our data protection officer or another employee of the controller at any time.

Right to withdraw consent under data protection law - Every data subject has the right granted by the European legislator to withdraw their consent to the processing of their personal data at any time. If the data subject wishes to exercise their right to withdraw consent, they may contact our data protection officer or another employee of the controller at any time.

Privacy Policy Regarding the Use of LinkedIn

The data controller has integrated components of the LinkedIn Corporation into this website. LinkedIn is an internet-based social network that allows users to connect with existing business contacts and establish new business relationships. Over 400 million registered users in more than 200 countries use LinkedIn. This makes LinkedIn currently the largest platform for business contacts and one of the most visited websites in the world.

The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. For data protection matters outside the USA, LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

Each time you access a page on our website that contains a LinkedIn component (LinkedIn plug-in), this component causes your browser to download a corresponding representation of the component from LinkedIn. Further information about the LinkedIn plugins can be found at https://developer.linkedin.com/plugins. Through this technical process, LinkedIn receives information about which specific subpage of our website is being visited by the data subject.

If the data subject is simultaneously logged into LinkedIn, LinkedIn recognizes, with each visit to our website and for the entire duration of the visit, which specific subpage of our website the data subject is viewing. This information is collected by the LinkedIn component and assigned by LinkedIn to the respective LinkedIn account of the data subject.

If the data subject clicks a LinkedIn button integrated on our website, LinkedIn will associate this information with the data subject's personal LinkedIn user account and store this personal data.

The LinkedIn component always informs LinkedIn that the data subject has visited our website if the data subject is logged into LinkedIn at the time of accessing our website; this occurs regardless of whether the data subject clicks the LinkedIn component or not. If the data subject does not want this information transmitted to LinkedIn, they can prevent this by logging out of their LinkedIn account before accessing our website.

LinkedIn offers the option to unsubscribe from email messages, SMS messages, and targeted ads, as well as to manage ad settings, at https://www.linkedin.com/psettings/guest-controls. LinkedIn also uses partners such as Quantcast, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame, which may set cookies. These cookies can be rejected at https://www.linkedin.com/legal/cookie-policy. LinkedIn's applicable privacy policy can be found at https://www.linkedin.com/legal/privacy-policy. LinkedIn's cookie policy can be found at https://www.linkedin.com/legal/cookie-policy.

Legal Basis for Processing

Article 6(1)(a) GDPR serves as the legal basis for our company's processing operations where we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, with processing operations necessary for the delivery of goods or the provision of other services or consideration, the processing is based on Article 6(1)(b) GDPR. The same applies to such processing operations that are necessary for carrying out pre-contractual measures, such as in cases of inquiries about our products or services. If our company is subject to a legal obligation that requires the processing of personal data, such as for the fulfillment of tax obligations, the processing is based on Article 6(1)(c) GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance information, or other vital information had to be shared with a doctor, hospital, or other third party. In that case, the processing would be based on Article 6(1)(d) GDPR. Finally, processing operations could be based on Article 6(1)(f) GDPR. This legal basis applies to processing operations not covered by any of the aforementioned legal bases, if the processing is necessary for the purposes of the legitimate interests pursued by our company or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. The legislator took the view that a legitimate interest could be assumed where the data subject is a client of the controller (Recital 47, second sentence, GDPR).

Finally, processing operations could be based on Article 6(1)(f) GDPR. Legitimate interests pursued by the controller or a third party in the processing

If the processing of personal data is based on Article 6(1)(f) GDPR, our legitimate interest is the conduct of our business activities for the benefit of all our employees and shareholders.

Duration for which the personal data will be stored

The criterion for the duration of storage of personal data is the respective statutory retention period. After expiry of this period, the corresponding data is routinely deleted, provided it is no longer required for the performance of a contract or for taking steps prior to entering into a contract.

Legal or contractual requirements for providing personal data; necessity for entering into a contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We inform you that the provision of personal data is partly required by law (e.g., tax regulations) or may also arise from contractual provisions (e.g., information about the contracting party).

In some cases, concluding a contract may require a data subject to provide us with personal data, which we then need to process. For example, the data subject is obligated to provide us with personal data if our company enters into a contract with them. Failure to provide this personal data would mean that the contract with the data subject could not be concluded. Before providing personal data, the data subject must contact our data protection officer. Our data protection officer will inform the data subject on a case-by-case basis whether the provision of personal data is required by law or contract, or necessary for entering into the contract, whether there is an obligation to provide the personal data, and what the consequences of not providing the personal data would be.

Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling.

EU Regulation - Chat Control

Due to the new EU regulation, we can no longer guarantee data protection security for customer data sent to us via the internet and therefore assume no liability for it since October 1, 2025.

All confidential data transmitted to us will be collected from you personally by authenticated courier drivers and returned to you.

From now on, we will no longer transfer any customer confidential data – not even encrypted data – as, being a family business, we no longer have control over who among the authorities and countries possesses a copy. We ask for your understanding.

This privacy policy was created using the privacy policy generator from the German Society for Data Protection in cooperation with RC GmbH, which recycles used notebooks, and the file-sharing lawyers from WBS-LAW.